Returns, Exchanges, and Payments
Returns
We accept returns within 14 days from the date your parcel is marked as delivered by Australia Post.
To be eligible for a return and store credit, the item must be returned in its original, sell-able condition. Items must be unworn, unwashed and unaltered, with the original tag attached in its original position and returned in the original packaging.
Return Costs
The cost of returning an item is the responsibility of the buyer.
Please ensure your return is carefully packaged and meets our return conditions. Items that are damaged, soiled or altered may not be accepted and may be returned to the customer at their expense.
What Happens After a Return?
Once we receive your return, we’ll send you a confirmation to let you know it has arrived. Returned item will be inspected, and the outcome will be informed within one business day.
If your return is approved, you’ll receive a store credit for the full purchase price of the returned item. Original postage costs are not included in the store credit.
Please note that we do not offer refunds for change-of-mind purchases.
When Is a Return Not Accepted?
The following items are not eligible for return unless they are faulty:
- Small accessories, including hats, socks, tights, headbands and hairpieces.
- Items marked and sold as CLEARANCE or SAMPLE.
Returns will also not be accepted if the return request is received after the 14-day return period has passed.
PLEASE ensure to contact us first regarding any return requests or enquiries via the CONTACT page. The return address will be provided after the return request has been received.
We work to reply to all email enquiries on the same day. Unfortunately, sometimes our emails may end up in the recipient's junk email box, so please be sure to check there as well if you do not see a reply from us.
Exchanges
Unfortunately, we’re unable to offer exchanges at this time.
If you’d like to change your item, you’re welcome to return it within our 14-day return period and, once approved, you’ll receive a store credit for the value of the returned item. You can then use your store credit to purchase your preferred size, colour or style.
Order Amendments & Cancellations
If you need to make a change to your order, such as selecting a different size or colour, please contact us within 2 hours of placing your order. We’ll do our best to accommodate your request before your order is processed.
Unfortunately, orders cannot be cancelled due to a change of mind.
PLEASE send all order amendment enquiries via the CONTACT page.
Faulty Items
Each of our items is carefully checked before being packed and shipped. However, if you happen to receive an item with a fault, please contact us as soon as possible with your order number and clear photographs of the fault using the email address below.
Once we’ve been notified, we may ask you to return the item to us for assessment.
After we receive and inspect the item, we’ll contact you via email with the outcome. If the item is confirmed to be genuinely faulty, we will issue a full refund, including the original postage cost.
If our assessment determines that the issue is not due to a manufacturing fault or an error on our part, the item will be returned to you at your expense.
Please note that slight variations in colour and sizing may occur. We recommend carefully reviewing the individual product page, including the sizing and product details, before making your purchase.
Please send all faulty item enquiries to info@honeytaro.com.au
Accepted Payments
We accept all major credit cards, PayPal and Afterpay.
Our prices are displayed in Australian dollars (AUD) by default, and all orders are processed in Australian dollars.
If you’d prefer to view prices in your local currency, simply use the currency converter located in the top-left corner of our website. Please note that converted prices are for display purposes only, and the final transaction will be processed in AUD.
