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Returns, Exchanges, and Payments

RETURN

When can you make a Return?

  • We have a return policy valid for 14 days from the day the parcel is shown as delivered by Australia Post. 

  • To be eligible for a return and a store credit, the item must be in its original sellable condition. The item must be in its original packaging, with the tag attached in its original position, unwashed, unworn and unaltered.

The cost of making a Return?

  • Buyer is responsible for the cost of returning an item.  

  • Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer at their expense.

What happens after a Return is made?

  • We will inform you once the returned item is received. The item will then be assessed and the outcome informed in 1-2 business days. 

  • Accepted returns will be issued a store credit of the exact value the returned item was purchased at, excluding any postage cost.

  • We do not provide a refund for change of mind.

When is a Return not accepted?

  • Small items such as hats, socks, tights, headbands and hairpieces are not eligible for a return.

  • No returns will be accepted if a return request is received after the 14 days timeframe. 

  • No returns on sale and clearance items.

PLEASE ensure to contact us first regarding any return requests or enquiries via the CONTACT page. The return address will be provided after the return request has been received. 

 

EXCHANGE

Unfortunately, we do not accept exchanges at this stage. However, you can return the items within the allowed timeframe and be issued a store credit. 

 

ORDER AMENDMENT & CANCELLATION

  • You can make an amendment to order within 2 hours of placing it if you need to change to a different size or pick a different colour. 

  • Unfortunately, orders cannot be cancelled due to a change of mind or if the buyer places an order by accident. 

 

PLEASE send all order amendment enquires via the CONTACT page. 

 

FAULTY ITEMS

All our items are individually checked before they are shipped. But if the unlikely and unfortunate event does occur and you find yourself with a faulty item, please reach out to us immediately by sending your order number and photograph proofs to the email address below.

 

  • Once we are notified, we will ask that you return the item to be assessed. 

  • After your item is received and inspected, we will email to advise the outcome. If the item is deemed legitimately faulty by us, we will issue a full refund.

  • If an item is not deemed faulty as a result by us, the item will be returned to the buyer. 

  • Please note there may be a slight variation in colour and sizing specifications. Please ensure to read the individual product page carefully.

Please send all faulty item enquires to info@honeytaro.com.au

 

ACCEPTED PAYMENTS

  • We accept all major credit cards, Paypal and Afterpay.

  • All of our prices are displayed in Australian dollars.